Mary Givelber, Executive Director of Caring Contact, joined the discussion around crisis lines and helplines in a recent ABC News feature:
"We are trained to de-escalate a situation," Mary Givelber, executive director of Caring Contact, a member of the National Suicide Prevention Lifeline located in New Jersey, told ABC News.
She said that “we listen, we do not fix,” and volunteers “encourage them to take charge of where they are in that moment.”
Read the full article here.